Privacy Policy

Folio Vault Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and other applicable privacy laws.

1. Who We Are

Folio Vault Ltd

Registered address: Crown House, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

Website: www.thefoliovault.com

Contact email: thefoliovault@gmail.com

2. What Data We Collect

We may collect the following personal data when you interact with us:

• Contact details – name, email address, phone number, shipping address.

• Order details – purchased items, payment confirmations.

• Messages – content of your communications with us via email, Meta (Facebook/Instagram) messages, or WhatsApp.

• Payment information – processed securely via third-party providers (Stripe, PayPal). We do not store full payment card details.

3. How We Collect Your Data

We collect data from you when you:

• Place an order on our website.

• Contact us via email, Meta messages, or WhatsApp.

• Provide information directly in communications with us.

4. How We Use Your Data

We use your personal data only where we have a lawful basis under GDPR, including:

Order processing – fulfilling and delivering your purchases.

Customer service – responding to your enquiries and providing support.

Data analysis – improving our products, services, and operations.

We do not send marketing emails or sell your data to third parties.

5. Legal Bases for Processing

Our processing is based on:

Contract – when processing your order and communicating about it.

Legitimate interest – for customer support and operational improvements.

Legal obligation – to comply with tax and accounting requirements.

6. How We Store and Protect Your Data

Emails, Meta messages, and WhatsApp messages may be securely stored in our internal database (SQL) for operational purposes.

Personal data is stored only for as long as necessary for the purposes stated above.

We implement technical and organisational measures to protect your data, including encryption, secure access controls, and regular backups.

7. Sharing Your Data

We only share your personal data with:

Payment processors – Stripe and PayPal, for secure transactions.

Service providers – who help us operate our business (under confidentiality agreements).

Authorities – where required by law.

8. Data Retention

We keep your data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

Messages: kept for up to 5 years after last contact, then securely deleted.

Order records: kept for 10 years to comply with UK tax laws.

9. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Object to or restrict processing in certain cases.

• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at thefoliovault@gmail.com. We may require proof of identity before processing your request.

10. International Data Transfers

We store your data within the UK and European Economic Area (EEA) wherever possible. If data is transferred outside the EEA, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please email us at: thefoliovault@gmail.com.