Folio Vault – Terms & Conditions

1. About Us

Folio Vault operates through separate legal entities in different regions:

• Folio Vault Limited (United Kingdom)

• Folio Vault North America Inc. (United States)

The contracting entity for each transaction will depend on the location of the transaction, payment, and fulfilment, and will be confirmed during the ordering or quoting process. Both entities are able to ship orders worldwide. 

Folio Vault is an independent bookseller specialising in pre-owned and collectible editions. We are not affiliated with The Folio Society Ltd.

For enquiries, please contact: info@thefoliovault.com (UK) or info@foliovaultnorthamerica.com (US)

PART A – SALES (BUYERS)

2. Orders & Acceptance

All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.

3. Pricing & Payment

Prices are listed in GBP or USD, depending on the transaction. Payment must be made in full before dispatch unless otherwise agreed.

4. Shipping & Delivery

• The buyer is responsible for providing accurate and complete delivery details.

• We will dispatch orders within the stated handling time, but delivery timelines are estimates and not guaranteed.

• For international orders, any customs duties, taxes, or import charges are the responsibility of the buyer.

If incorrect or incomplete information is provided, we will make reasonable efforts to assist in resolving any delivery issues. However, we are unable to offer refunds where delivery issues arise directly from inaccurate or incomplete delivery details supplied by the buyer. Any additional shipping or redelivery costs will be the responsibility of the buyer. 

5. Holding Policy

We aim to dispatch all books within 1 working day of receiving payment. We may agree to hold books for a limited period after payment has been received. 

• Books may be held for up to 30 days free of charge.

• After this period, storage fees of £20 per month per parcel (or part thereof) may apply.

• We reserve the right to request shipping instructions or a delivery address at any time.

6. Non-Response & Uncollected Orders

If a buyer fails to provide delivery instructions or respond within a reasonable timeframe, we may set a deadline for response. 

If no response is received, we may:

• • cancel the order

  • deduct reasonable storage and administrative costs

  • issue a partial refund

7. Returns & Refunds

We offer a 60-day return period from the date of delivery.

• Buyers are responsible for the cost of return shipping.

• Items must be returned in the same condition as received.

Refunds will be issued after the returned books have been received and inspected, provided they are in the same condition as when dispatched.

We reserve the right to adjust or refuse a refund if the returned items show signs of use, damage, or are not in their original condition.

For international returns, the sender is responsible for any customs duties, import taxes, or administrative fees. We recommend clearly marking returned items to avoid unnecessary charges. 

We recommend using a tracked and insured service for returns, as we are not responsible for items lost in transit back to us. 

8. Condition of Books

Books are sold as described. As pre-owned items, minor wear may be present. Buyers are responsible for reviewing descriptions and images before purchase.

9. Limitation of Liability

We are responsible for supplying the books as described and for arranging delivery using reputable courier services.

If any issues arise, we will always do our best to assist in resolving them.

However, we are not responsible for delays or issues caused by events outside our control, including courier delays or customs processing.

Nothing in these terms limits or excludes our liability for:

• failure to deliver the goods as described

• loss or damage caused by our negligence

• any rights that cannot be excluded under applicable law

PART B – PURCHASES (SELLERS)

10. Quotes & Assumptions 

All quotes are based on the information provided by the seller and on the assumption that the books and slipcases are in very good condition or as described.

For the purposes of these terms, “very good condition” means books with only light shelf wear and no significant defects, including foxing, inscriptions or markings, smoke or other odours, ex-library plates, sun damage, stains, or tears.

Sellers may either inspect the books in advance or choose to send them without detailed inspection. In such cases, Folio Vault will carry out its own inspection, focusing in particular on the most valuable items, and the offer may be adjusted if the condition of the books differs materially from the assumptions above.

11. Validity of Quotes

Quotes are valid for a limited period (typically 14–30 days unless otherwise stated). After this time, offers may be revised to reflect current market conditions.

12. Condition & Discrepancies

If books differ materially from the description provided:

• We may revise the offer accordingly, or

• return the books to the seller

Return shipping in such cases will be at the seller’s expense.

13. Shipping to Us

Unless otherwise agreed:

• Sellers are responsible for packing books securely.

• We may assist with arranging courier collection and will provide instructions on how to pack the books safely for transit. 

We cannot accept responsibility for damage resulting from inadequate packaging. 

14. Ownership & Payment

Ownership of books transfers to Folio Vault only after the books have been received, inspected, and payment has been made. 

Payment is typically made promptly following inspection and confirmation.

15. Unresolved or Abandoned Transactions

Where books have been received and we are unable to complete the transaction due to lack of response from the seller (including failure to provide payment details or respond to a revised offer):

• We will make reasonable attempts to contact the seller.

• If no response is received, we may issue a final written notice requesting instructions within a specified timeframe. 

If the seller remains unresponsive after such notice:

• we reserve the right to charge storage and administrative fees of £20 per month per parcel (or part thereof); and

• to take reasonable steps to recover such costs, which may include the sale of the books where permitted by law.

Any proceeds of sale, after deduction of costs and fees, will be held for the seller.

16. Consignment Arrangements

Where books are offered for sale on a consignment basis, a separate Consignment Agreement will be provided by Folio Vault.

The consignment arrangement will only take effect once the agreement has been accepted by the seller, including by email confirmation.

In the event of any inconsistency, the terms of the Consignment Agreement shall prevail over these Terms & Conditions.

GENERAL TERMS

17. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updated terms will apply to future transactions.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

19. Entire Agreement 

These Terms & Conditions constitute the entire agreement between the parties and supersede any prior discussions or communications. 

20. Privacy

We process personal data in accordance with our Privacy Policy, which is available on our website: https://www.thefoliovault.com/about/further-information/privacy-policy.